Refund policy

Return and Refund Policy

We want customers to feel confident when ordering from us. If you have any issue with your order, please contact our support team first so we can review the situation and help resolve it.

14-day return window

You can request a return within 14 days of delivery, including for discounted Merry Mischief Tissue Holder orders. Please contact Merry Joy with your order number before sending your item back so we can provide return instructions. The 14-day window starts when your order is delivered, not when you place a pre-order.

Refunds are only issued after delivery confirmation, or if an item is officially confirmed as lost by the carrier.

Orders are not eligible for a refund while they are still within the stated processing and delivery timeframe shown at checkout.

If your order is delayed, we ask that you allow the full delivery window to pass before requesting a refund or opening a dispute. Delivery times can vary due to customs clearance, carrier delays, local postal handling, or other factors outside of our control.

Chargebacks or payment disputes filed without contacting us first may not be eligible for a refund through our store support process.

If your item arrives damaged, incorrect, or defective, please contact us with your order number and clear photos of the issue so we can review your case and provide a suitable resolution.